Privacy Policy

We collect information you provide directly to us, such as your name, email address, login credentials, billing information, pet profile details, and any photos, videos, audio, or written memories you upload.

We also collect technical and usage information such as device identifiers, browser type, IP address, log data, page interactions, and service diagnostics so that we can operate, secure, and improve the platform.

We use personal information to provide the PawsBack service, personalize your pet companion experience, process subscriptions, respond to requests, and maintain account security.

We may also use information to analyze product performance, prevent abuse, comply with legal obligations, and communicate important operational updates.

We do not sell your personal information. We share information only when necessary to operate the service, such as with infrastructure providers, payment processors, analytics tools, customer support systems, and professional advisers.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and security of PawsBack, our users, or the public.

We keep information for as long as needed to provide the service, maintain your account, resolve disputes, enforce agreements, and meet legal or accounting obligations.

If you request deletion, we will remove or de-identify applicable personal information unless we must retain specific records for security, fraud prevention, tax, or regulatory reasons.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

No online service can guarantee absolute security, so you should also use strong passwords and protect access to your own devices and email accounts.

Depending on your location, you may have rights to access, correct, delete, export, or object to certain uses of your personal information. You may also be able to withdraw consent where processing is based on consent.

To exercise a request, contact us using the details below. We may need to verify your identity before completing certain requests.

PawsBack is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you access PawsBack from outside the country where our systems or providers operate, your information may be transferred to and processed in other jurisdictions. We use reasonable measures to protect transferred information.